call centers com
eDiets.com appoints a Nutrisystem veteran to oversee call centers
Robert Smedley managed a 400-agent call center for Nutrisystem. EDiets.com Inc. said today it has hired Robert Smedley as senior vice president of sales and member services.
TextWise Releases New Search App for Call Centers
The app matches inbound customer queries to relevant resolutions across multiple knowledge bases in the service cloud.
For Third Year in a Row MassMutual Call Centers and Representatives Capture Awards for Client Service, Best Practices
Massachusetts Mutual Life Insurance Company was ranked among the top in seven separate categories in the 2011 Top Performers in the Contact Center Industry Awards sponsored by ContactCenterWorld, a global association for customer service contact center best practices.
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